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Last updated: November 7, 2026

MilestoneMedical LLC (“MilestoneMedical,” “we,” “us”) operates milestonemedical.ai and provides a patient communication and follow-up service to healthcare practices. This policy explains what information we collect through this website and through the text messages and emails we send, how we use it, and your choices.

Who this policy covers

  • Website visitors. People who visit milestonemedical.ai, book a demo, contact us or complete our evaluation.
  • Patients who receive messages. Patients of healthcare practices that use the MilestoneMedical service, who have opted in to receive text messages or emails from their practice. We send these messages on the practice’s behalf.

When we handle protected health information for a practice, it is governed by HIPAA and by our agreement with that practice, including our Business Associate Agreement. The practice’s own notice of privacy practices also applies. If this policy and those terms differ, HIPAA and the practice’s terms control. This website is not intended to collect health information, so please don’t include any in our website forms.

Information we collect

  • Information you give us. When you book a demo, contact us or complete our evaluation, we collect your name, email address, phone number, company and any comments or answers you provide.
  • Patient contact and communication information. For patients of practices using our service, we receive from the practice your name, mobile phone number, email address, your messaging opt-in and opt-out status, and appointment-related details needed to send relevant messages. We also keep records of the messages sent, delivery status and your replies, including opt-out requests.
  • Information collected automatically. Like most websites, we collect your IP address, browser and device type, the pages you visit, the site that referred you, and campaign details in the link you used (such as UTM parameters).
  • Cookies and similar technologies. We use cookies and tags to run the site, understand how it’s used, and measure our advertising.

How we use information

  • To respond to your requests and schedule demos
  • To send information about MilestoneMedical that you’ve asked for, or that relates to your inquiry
  • To send text messages and emails to patients on behalf of their practice, such as appointment scheduling, reminders, follow-up and care-related communications, and responses to requests
  • To record and honor messaging consent and opt-out requests
  • To understand and improve how our website, service and marketing perform
  • To measure our advertising and show relevant ads on other platforms (website visitors only)
  • To protect the site and service against spam, fraud and abuse
  • To comply with legal obligations

We do not sell your personal information.

Text message (SMS) communications

Patients receive text messages only after opting in with their healthcare practice, for example on an intake or appointment form, on the practice’s website, or by texting a keyword to the practice’s number. Consent to receive text messages is not a condition of receiving care or purchasing any goods or services.

  • Message types: appointment scheduling, reminders, follow-up and other communications related to your care with the practice.
  • Message frequency varies based on your appointments and interactions with the practice.
  • Message and data rates may apply, depending on your mobile carrier and plan.
  • To stop receiving text messages, reply STOP to any message. You will receive one final message confirming you have been unsubscribed, and no further texts will be sent unless you opt in again. You can also reply START to resubscribe.
  • For help, reply HELP to any message, call us at 844.540.2370, or contact your practice directly.
  • Mobile carriers are not liable for delayed or undelivered messages.
  • Full program terms are in our Terms & Conditions.

How we protect your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with the service providers (such as SMS delivery providers) that help us deliver messages, and only as needed to provide the messaging service.

Email communications

Patients receive emails on behalf of their practice only after providing their email address and agreeing to be contacted. Emails may include appointment information, follow-up and care-related communications. You can unsubscribe at any time using the link in any email or by contacting your practice. Some transactional messages, such as appointment confirmations you request, may still be sent as permitted by law. We do not share patient email addresses with third parties for their own marketing.

Service providers and partners

We share information with companies that help us run our website, service and business, under agreements that limit their use of it, including:

  • Website hosting and backups: WP Engine and BlogVault
  • Analytics: Google Analytics, through Google Tag Manager
  • Advertising and measurement: LinkedIn and Meta, through their advertising tags on our website (patient message data is never shared with advertising partners)
  • Fonts: Google Fonts and Adobe Fonts, which receive your IP address when fonts load
  • Forms, email and spam protection: Gravity Forms, our email delivery provider, and Akismet, which checks form submissions for spam
  • Messaging and service infrastructure: SMS and email delivery providers and secure cloud hosting providers that operate our service

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a merger or acquisition, subject to the same protections.

Your choices

  • You can stop text messages at any time by replying STOP, and unsubscribe from emails with the link in each email.
  • You can block or delete cookies in your browser settings. Some features may not work without them.
  • You can opt out of Google Analytics with Google’s browser add-on, and manage ad preferences in your LinkedIn and Meta account settings.
  • Depending on where you live, you may have the right to access, correct or delete your personal information. To make a request, contact us using the details below. Patients may also contact their practice, and requests about health information will be handled with the practice under HIPAA.

Data retention and security

We keep information only as long as we need it for the purposes above, as required by our agreements with practices, or as required by law. We keep records of messaging consent and opt-outs to make sure your choices are honored. We use reasonable administrative, technical and physical safeguards, including the safeguards required by HIPAA for health information, but no system can be completely secure.

Children

This website is intended for businesses and is not directed to children under 16. Text messages and emails about minor patients are sent only to a parent or guardian who has opted in through the practice.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

MilestoneMedical LLC
1646 W Snow Ave
Tampa, FL 33606
Phone: 844.540.2370
Or reach us through our contact page.